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HIMG Portal for Patients
Frequently Asked Questions
Window XP does not support
the HIMG Portal for Patients due to the issues surrounding the
security of your medical
Please allow 1-2 weeks for completion of your portal account. If you have not received an email from
within 2 weeks, please check your spam or junk folder.
What is the Portal
The Portal for Patients is a secure, web-based application that allows you and your provider to communicate securely, or without the privacy concerns associated with regular emails and text messages. The Portal allows you view specific folders
with your HIMG electronic health record such as Lab Results, Medications, Immunizations and Allergies. You have the option to download or print. The Portal allows you to request appointments, submit prescription refill requests and
ask a question of your provider. You may also update your demographic information , view your last statement and pay your bill also.
How do I request a
You must be registered for the Portal for Patients in order to request a prescription. Then go to the Patient Services tab and select the department/provider. Complete the Prescription Refill Request form. New prescription requests most often
must be done at the time of an office visit.
How do I register for
the Portal for Patients?
Where do I find
messages from my doctor?
Your secure message inbox is located on the left side of the home screen near the bottom of the page.
Where do I find my
Click “My Patient Chart” and allow the document to load.
Scroll down to the Table of Contents and select the section you wish
When is my next
Click “My Patient Chart” from the left menu or the navigation bar. Then click Plan of Care.
How do I update my
phone number (address, insurance information, employer, etc)?
Click “Update Person Information” from the left menu or the navigation bar. Then scroll or tab to the field you wish to update. Click “Submit” to complete the action.
Why are my lab
results not showing up?
There are several reasons that your lab results may not be available on the portal. The lab may not have released the reports yet. The ordering physician must review your labs before they can be seen on the Portal. Lab results “age out” and drop off of
the portal after one year.
Why can’t I see my
x-ray report or my office visit note?
These reports are currently not available on the Portal for Patients.
How do I pay my bill
Click “Financial Services” from the left menu or the navigation bar. Then click “Pay Your Bill OnLine”.
You will need to know your account number and balance in order to make a payment.
The page won’t open or print.
Please try another browser such as Google Chrome.