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FAQs HIMG Portal for Patients Frequently Asked Questions

Window XP does not support the HIMG Portal for Patients due to the issues surrounding the

security of your medical information.


Please allow 1-2 weeks for completion of your portal account. If you have not received an email from portalforpatientsadmin@uhswv.com within 2 weeks, please check your spam or junk folder.


What is the Portal for Patients?

The Portal for Patients is a secure, web-based application that allows you and your provider to communicate securely, or without the privacy concerns associated with regular emails and text messages.  The Portal allows you view specific folders with your HIMG electronic health record such as Lab Results, Medications, Immunizations and Allergies. You have the option to download or print. The Portal allows you to request appointments,  submit prescription refill requests and ask a question of your provider.  You may also update your demographic information , view your last statement and pay your bill also.


How do I request a prescription refill?

You must be registered for the Portal for Patients in order to request a prescription.  Then go to the Patient Services tab and select the department/provider. Complete the Prescription Refill Request form. New prescription requests most often must be done at the time of an office visit.


How do I register for the Portal for Patients?

Click “Register” in the upper right corner, read and accept the terms of use, then complete the required information.  Our staff will contact you within 3 business days.


Where do I find messages from my doctor?

Your secure message inbox is located on the left side of the home screen near the bottom of the page.


Where do I find my lab results?

Click “My Patient Chart” and allow the document to load.   Scroll down to the Table of Contents and select the section you wish   to view.


When is my next appointment?

Click “My Patient Chart” from the left menu or the navigation bar. Then click Plan of Care.


How do I update my phone number (address, insurance information, employer, etc)?

Click “Update Person Information” from the left menu or the navigation bar. Then scroll or tab to the field you wish to update. Click “Submit” to complete the action.


Why are my lab results not showing up?

There are several reasons that your lab results may not be available on the portal. The lab may not have released the reports yet. The ordering physician must review your labs before they can be seen on the Portal. Lab results “age out” and drop off of the portal after one year.


Why can’t I see my x-ray report or my office visit note?

These reports are currently not available on the Portal for Patients.         


How do I pay my bill online?

Click “Financial Services” from the left menu or the navigation bar. Then click “Pay Your Bill OnLine”.   You will need to know your account number and balance in order to make a payment.


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